Refundquill: frequently asked questions
Refund and Cancellation Request
Can a company refuse a refund because its policy says 'no refunds'?
A policy can't take away rights the law gives you. In the UK, faulty goods can be rejected within 30 days and most online purchases have a 14-day cancellation right. In India, a deficient service or a product not as described can be challenged before the consumer commission whatever the policy says. The letter cites what applies to you.
The airline gave me a credit shell. Can I insist on a refund?
In India, under DGCA rules the credit shell is the passenger's option; if the airline cancels, you can ask for a refund, which must be processed within 7 days for card payments. EU and UK rules also give you the choice of a refund when a flight is cancelled.
When should I do a chargeback?
After you've asked the merchant and they refused or didn't respond. Card networks have time limits (often around 120 days from the transaction or expected delivery), so don't wait too long. In the UK, Section 75 makes the credit card issuer jointly liable for purchases between £100 and £30,000.
How do I complain in India if the company ignores me?
Register a complaint with the National Consumer Helpline (1915, or the NCH app/website) - it forwards it to the company. If that fails, file before the District Consumer Commission online on e-Jagriti within 2 years.
What does it cost?
Your first letter each day is free. After that, ₹99 / $2 buys one letter with 3 revisions (for example the escalation version later). No subscription.